Help Details
Setting Up Your Eiremov Account
Creating an Eiremov account is quick and straightforward. Follow these steps to set up your account and start enjoying our premium services.
Step-by-Step Guide to Creating Your Account
- Visit the Sign-In Section: Head to the Eiremov website and navigate to the sign-in section.
- Click on Create Account: Select the "Create Account" option to begin the registration process.
- Input Your Details: Enter the necessary information, including:
- Name: Your full name.
- Email: A valid email address.
- Phone Number: Your mobile number with the appropriate country code.
- Password: Choose a secure password.
- Verify Your Email: After submitting your details, you will receive an email with an OTP (One-Time Password) code for verification. Check your inbox for the verification email. If you do not see it, check your spam or junk folder.
- Enter OTP Code: Click on the link to be directed to the OTP validation site. Enter the OTP code from the email into the OTP field to verify your email address and complete the account setup.
- Complete Registration: Once your email is verified, your account will be successfully created, and you can log in to access Eiremov services.
Choosing the Right Ride Type for Your Needs
Choosing the right ride type with Eiremov depends on your specific needs and preferences. Whether you are looking for luxury, convenience, or space, we have the perfect option for you.
Determine your ideal ride based on your travel needs. For a stylish solo journey or business trip, choose the Executive Business Class. For group travels or additional space, the Eiremov SUV/VAN is perfect, Also for Larger parties or families.
Airport Transfer
- Reliable and timely pick-up and drop-off
- Professional chauffeurs assist with luggage
- Complimentary wait time for arrivals
One-Way Transfers
Ideal for direct, single trips without the need for multiple stops.
Hourly Bookings
Our Hourly Ride service provides the ultimate flexibility and convenience for your transportation needs. Reserve a professional chauffeur for a set number of hours, giving you the freedom to travel to multiple destinations within the reserved time frame. This service is perfect for business meetings, sightseeing, or any occasion where you need on-demand transportation.
City-to-City Rides
Perfect for intercity travel, offering a blend of comfort, privacy, and fixed pricing.
Eiremov Fleet of Vehicles
Eiremov offers a premium selection of vehicle classes for our pre-booked services, ensuring comfort, luxury, and efficiency worldwide. Our fleet includes Business Class, First Class, Business Van/SUV, and Business Electric Class, each designed to cater to your specific travel needs.
Eiremov Business Class
Ideal for professional and personal travel, our Business Class vehicles provide a perfect balance of comfort and sophistication. These cars are perfect for those who seek reliable and stylish transportation.
- Examples: Mercedes E-Class, BMW 5 Series, Audi A6, Volvo S90, Lexus ES and vehicle in the same class
Eiremov First Class
For those who desire the pinnacle of luxury and elegance, our First Class vehicles offer an unparalleled experience. They are perfect for special occasions, high-profile clients, or anyone who prefers to travel in the utmost comfort.
- Examples: Mercedes S-Class, BMW 7 Series, Audi A8, Jaguar XJ, Lexus LS and vehicles in the same class
Eiremov Business Van/SUV
Our Business Van/SUV class is perfect for group travel or those needing extra space. These vehicles provide ample room without compromising luxury, making them ideal for corporate groups or families.
- Examples: Mercedes V-Class, Chevy Suburban, Cadillac Escalade, Toyota Alphard, Ford Expedition, Lincoln Navigator, GMC Yukon, Infiniti QX80 and vehicles in the same class
Eiremov Business Electric Class
For eco-conscious travellers, our Business Electric Class offers the latest electric vehicle technology combined with premium comfort and style. Travel sustainably without sacrificing luxury.
- Examples: Tesla Model S, Audi e-Tron, Mercedes EQS, BMW i7, Jaguar I-PACE, Porsche Taycan, and vehicles in the same class.
Availability
Although our four main vehicle classes are available for booking, please be aware that temporary unavailability may occur due to high demand or other circumstances.
Important Note on Vehicle Selection
Please note that the images displayed when booking any vehicle class are for illustrative purposes only. The actual vehicles provided may vary but will be similar to the models listed. We strive to meet your preferences, but we cannot guarantee specific vehicle models or colours, as all bookings are subject to availability.
Booking Your Eiremov Ride in Advance
Eiremov allows you to book your ride up to several months in advance, ensuring you can secure transportation for any future event or trip. You can also make a booking 2 hours before it's required.
The precise booking window may vary, so we recommend checking our website or contacting our customer service team for the most current information.
Booking in advance guarantees that you have a vehicle reserved for your specific date and time, providing peace of mind and convenience for your travel plans.
Vehicle Amenities
Eiremov ensures a comfortable and convenient travel experience by offering a range of amenities in our vehicles. Please note that Wi-Fi availability may vary between cars.
- Wi-Fi: Available in most vehicles for your convenience.
- Tissues and Sanitizer: Ensuring cleanliness and hygiene throughout your journey.
- Android and iPhone Chargers: Stay connected with our in-car charging options for your devices.
- Bottled Water: Complimentary bottled water to keep you refreshed during your ride.
Experience the added comfort and convenience of these amenities while traveling with Eiremov, making your journey as enjoyable and stress-free as possible.
Excellence in Service, Eiremov Chauffeur Training
Our chauffeurs are trained extensively in customer service, advanced driving techniques, local area expertise, cultural awareness, and emergency response. This rigorous training program ensures every ride with Eiremov is professional, safe, and tailored to the needs of our clients.
All chauffeurs working for Eiremov have completed the necessary training and hold the SPSV licenses and insurance required to provide chauffeur services in Ireland.
Chauffeur Waiting Time Policies
Eiremov offers flexible and accommodating waiting time policies to ensure a smooth and stress-free experience for our clients. Below are the waiting time policies for different types of pickups:
Airport Pickup
For airport pickups, our chauffeurs provide a complimentary waiting time to account for any potential delays and ensure you have ample time to clear customs and collect your luggage. The standard waiting time for airport pickups is 60 minutes from the confirmed pickup time.
Other Pickups
For non-airport pickups, including hotels, residential addresses, or other locations, our chauffeurs offer a complimentary waiting time of 15 minutes from the confirmed pickup time.
Additional Waiting Time
If additional waiting time is required beyond the complimentary period, it will be charged at the applicable hourly rate for the vehicle class booked. The additional waiting time will be billed in 15-minute increments to provide flexibility and accommodate your needs.
Delayed Flights
In the event of flight delays, Eiremov closely monitors your flight status to adjust the pickup time accordingly. Our chauffeurs will be informed of any delays and will adjust the pickup time to ensure they are there to greet you when you arrive.
Handling Delays: Flights and Trains
If your flight or train is delayed, Eiremov has you covered. We closely monitor your flight or train status in real-time to adjust the pickup time accordingly. For flights, our chauffeurs will wait for up to 60 minutes after the new arrival time. For trains, we offer a 30-minute complimentary waiting period after the scheduled arrival.
There is no need to worry or contact us in case of a delay; we will automatically adjust your pickup time based on the updated arrival information to ensure a seamless experience.
To assist us in offering a seamless experience, please include your flight or train number when making your reservation.
Passenger Limits for Eiremov Rides
Eiremov offers a range of luxurious vehicles to accommodate various group sizes and travel needs. Below is an overview of the guest capacity for each vehicle class, ensuring you choose the perfect vehicle for your journey.
Eiremov Business Class
- Capacity: Up to 3 passengers
- Luggage: Up to 2 large suitcases and 2 carry-on bags
Eiremov First Class
- Capacity: Up to 3 passengers
- Luggage: Up to 2 large suitcases and 2 carry-on bags
Eiremov Business Van/SUV
- Capacity: Up to 5 passengers
- Luggage: Up to 5 large suitcases and 4 carry-on bags
Eiremov Business Electric Class
- Capacity: Up to 3 passengers
- Luggage: Up to 2 large suitcases and 2 carry-on bags
Selecting the appropriate vehicle ensures a comfortable and enjoyable journey for you and your companions. Consider the number of passengers and amount of luggage when choosing your vehicle class.
Booking Your Eiremov Ride: A Step-by-Step Guide
Booking a ride with Eiremov is straightforward and designed to provide you with a seamless travel experience. Follow these steps to ensure your journey is perfectly tailored to your needs.
A Step-by-Step Guide
- Access Our Platform: Start by visiting our intuitive website or downloading our mobile app.
- Provide Trip Details: Enter your pickup and drop-off locations, along with the date and time of your journey. Click "Search" to proceed. If the ride is for you, click on 'Book for myself.' Click on "Book for someone" if the ride is for another person.
- Choose Vehicle Class: Choose the service class that best suits your needs from the available options. If you're travelling from an airport or train station, include your flight number or train time for accurate scheduling. This is so we can track any changes in your flight status and adjust the pickup time.
- Special Requests: Indicate any special requests, like additional stops or specific amenities. We will strive to accommodate all your preferences.
- Reference Number: Enter a reference number or cost centre if needed, which will be shown on your invoice.
- Review Details: Double-check all the details of your booking.
- Select Payment Method: Make payment to confirm your reservation and secure your ride.
Booking Your Eiremov Ride for Someone Else
- Enter your pickup and drop-off locations, along with the date and time of your journey. Click "Search" to proceed.
- Choose the service class that best suits your needs from the available options.
- Click on "Book for someone."
- Enter the information of the person taking the ride: name, email, and phone number.
- If the person is travelling from an airport or train station, include their flight number or train time for accurate scheduling. This is so we can track any changes in their flight status and adjust the pickup time.
- Indicate any special requests, like additional stops or specific amenities. We will strive to accommodate all your preferences.
- Enter a reference number or cost centre if needed, which will be shown on your invoice.
- Double-check all the details of the booking.
- Select Payment Method: Make payment to confirm your reservation and secure the ride.
How Can I Change My Password?
Once registered, you can easily change your password through your user profile on our website. Follow these simple steps to update your password:
- Log In: Visit the Eiremov website and log in to your account using your current credentials.
- Access Your User Profile: Click on your username or profile icon, usually located at the top right corner of the page, to access your user profile.
- Change Password: Look for the "Password" section on the page. Click on the edit icon to proceed.
- Enter New Password: Enter your new password. Confirm the new password to ensure it is entered correctly.
- Save Changes: Click the "Save" button to apply the changes. Your password is now updated.
Booking Confirmation
You will receive your booking confirmation from Eiremov immediately after completing your reservation and making payment. Once you finalize your booking details, a confirmation email or notification will be sent to you, providing all the necessary information about your ride, including the pickup time, location, and chauffeur details.
Booking, Changing, and Cancelling a Ride with Eiremov
Changing a Booking
Please Note: Currently, Eiremov does not support changes to an existing booking. If you need to modify your ride details, you will need to cancel the existing booking and create a new one with the updated information.
Cancelling a Ride
- Log In: Visit the Eiremov website or app and log in to your account.
- Access Your User Profile: Click on your username or profile icon, usually at the top right corner of the page, to access your user profile.
- Access Your Bookings: Click on the "Rides" button. You will navigate to the "Ride" section to view your upcoming rides.
- Select the Ride to Cancel: Choose the booking you wish to cancel.
- Cancel the Ride: Click the "Cancel" button below the booking. You can cancel your ride up to 60 minutes before the scheduled pickup time without any charges.
- Receive Confirmation: You will receive a confirmation of the cancellation via email or text.
Following these steps, you can easily book, cancel, and manage your rides with Eiremov, ensuring a hassle-free and flexible travel experience.
Adding a Discount Code to Your Eiremov Booking
Applying a discount code to your Eiremov booking is easy and can help you save on your travel costs. Follow these steps to add a discount code during your booking process:
Step-by-Step Guide to Adding a Discount Code
- Start Your Booking: Visit the Eiremov website or app and begin the booking process by entering your pickup and drop-off locations, date, and time.
- Choose Your Vehicle Class: Proceed to the service class/car selection page, where you can choose from various vehicle options, such as Eiremov Business Class, Eiremov First Class, Eiremov Business Van/SUV, and Eiremov Business Electric Class.
- Locate the Discount Field: On the top right corner of the service class/car selection page, you will find the discount code field.
- Enter Your Discount Code: Type your discount code into the field provided. Make sure to enter the code exactly as it appears to ensure it is applied correctly.
- Apply the Discount: Click the "Arrow" button next to the discount code field. The discount will be reflected in your booking summary.
- Complete Your Booking: Continue with the booking process by adding any special requests, reviewing your details, and paying for your ride.
Distance in Hourly Bookings
Eiremov hourly chauffeur service allows you to choose or change your destination at any time during your trip. However, it is important to ensure that your chauffeur has enough time to return to their starting city by the end of your booking period. For intercity travel, we recommend booking our City-to-City rides instead.
Flexible Destinations
- Return Time Requirement: It is essential that the chauffeur has sufficient time to return to their starting city within the booked hours. This ensures smooth operations and adherence to schedules.
- Suggested Distance: While our hourly service is highly flexible, we typically cover distances of up to 25 kilometres per hour booked. This guideline helps manage time and ensures efficient service.
Airport Pickup Locations
Your Eiremov chauffeur will meet you at the designated pickup location in the airport terminal. Typically, this is at the arrivals hall or baggage claim area, depending on the airport's layout. Look for a chauffeur holding a sign with your name or the Eiremov logo for easy identification.
Special Requests and Notes for the Chauffeur
When booking your ride with Eiremov, you have the option to add special requests or notes for your chauffeur to ensure your journey is tailored to your specific needs. Here's how you can make the most of this feature:
During Booking
As you proceed through the booking process on our website or app, you will find a field for special requests (Notes for the Chauffeur).
Detail Your Requirements
Use this field to provide any specific instructions or preferences you may have. This helps our chauffeurs deliver a personalized and comfortable experience.
Examples of Special Requests
- Assistive Devices: If you require assistance with devices such as wheelchairs or walkers, note this so the chauffeur can be prepared to assist you.
- Vehicle Amenities: Request specific amenities, such as bottled water, snacks, or specific types of chargers.
- Preferred Route: Indicate any preferred routes or stops you would like to make during your trip.
Understanding the Reference Number
Eiremov provides a reference field during the booking process, allowing you to add extra information for your own internal use. This feature is particularly useful for business travellers who need to manage expenses and streamline accounting processes.
What is the Reference Number Field?
The reference field is a dedicated space where you can enter additional details that will appear on your invoices. This helps categorize and track travel expenses more efficiently within your organization.
Uses of the Reference Number Field
- Cost Centre: Allocate travel expenses to a specific department or budget within your organization.
- Project Number: Track travel expenses related to specific projects or clients for accurate billing and cost management.
- Internal Notes: Add any internal notes that are useful for your accounting or travel management purposes.
Accommodating Guests with Special Assistance Needs
Eiremov is committed to providing a comfortable and accessible travel experience for all our guests, including those with special assistance needs. We offer various services and accommodations to ensure a seamless journey for everyone.
Wheelchair Accessibility
Our chauffeurs are trained to assist guests with wheelchairs. Please specify if you need assistance with a folding wheelchair.
Mobility Assistance
If you or someone in your party has limited mobility, our chauffeurs can provide extra assistance getting in and out of the vehicle and handling any mobility aids.
Hearing and Visual Impairments
Our chauffeurs can accommodate guests with hearing or visual impairments by providing extra assistance and ensuring clear communication throughout the journey.
Service Animals
We welcome service animals in our vehicles. Please notify us in advance so we can make the necessary arrangements.
Booking a Ride on Behalf of Someone Else
When you book a ride with Eiremov on behalf of someone else, both you and the person for whom the ride is booked will receive the booking confirmation. Here's how the process works and what to expect.
Choosing the Right Pickup Time at Airports
To ensure a smooth and stress-free airport pickup, selecting the right pickup time is essential. Eiremov recommends scheduling a gap, also known as "buffer time," between your flight arrival and your pickup time.
Why Schedule Buffer Time?
Scheduling buffer time helps account for potential delays during your arrival process, such as:
- Clearing customs and immigration
- Collecting checked luggage
- Navigating the airport terminal
Complimentary Wait Time
Eiremov provides a 1-hour complimentary wait time for all airport pickups. This means your chauffeur will wait for up to 60 minutes after your flight lands, giving you ample time to manage any unforeseen delays.
How to Choose Your Pickup Time
- Check Flight Information: Note your scheduled flight arrival time.
- Calculate Buffer Time: Add 30-45 minutes to your arrival time to account for potential delays. This ensures you have enough time to get through customs, collect your luggage, and reach the meeting point.
- Set Pickup Time: Schedule your pickup time based on the calculated buffer time. For example, if your flight arrives at 3:00 PM, consider setting your pickup time for 3:50 PM or 4:00 PM.
Getting in Touch with Your Chauffeur
Eiremov provides convenient ways for clients to communicate with their chauffeur, ensuring a smooth and coordinated pickup experience. Here's how you can get in touch with your chauffeur:
Chat Service on the Ride Page
- Access the Ride Page: Log in to your Eiremov account on our website or app and navigate to the "My Rides" section.
- Select Your Ride: Click on the specific booking for which you need to contact your chauffeur.
- Use the Chat Service: On the Rides page, you will find a chat service that allows you to send messages directly to your chauffeur. Use this feature to communicate any last-minute details or ask questions about your pickup.
Chauffeur Information Sent to You
- Receive Chauffeur Details: Prior to your pickup, you will receive an email containing your chauffeur's information, including their name, contact number, and vehicle details.
- Direct Contact: Use the provided contact information to call or text your chauffeur if needed, ensuring you can easily coordinate your pickup.
Round Trip Booking Options
Eiremov currently does not support the creation of round-trip bookings. However, you can easily manage your travel needs with our flexible one-way and hourly booking options.
One-Way Bookings
For straightforward, point-to-point transportation, our one-way bookings are ideal. Whether you need a ride to a meeting, the airport, or any other destination, this option provides a convenient and reliable solution.
- Book Each Leg Separately: To complete a round trip, simply book each leg of your journey as a separate one-way trip.
Example: Book a one-way ride from your home to the airport and then another one-way ride from the airport back home for your return trip.
Hourly Bookings
For more flexibility and multiple stops, our hourly bookings allow you to reserve a chauffeur for a specified number of hours. This option is perfect for city tours, running errands, or attending multiple meetings.
- Flexible Itinerary: Enjoy the freedom to change your destination or make multiple stops during your reserved hours.
Example: Book a chauffeur for four hours to attend a series of meetings around the city, with the flexibility to adjust your schedule as needed.
Handling Phone Number or Address Issues
To ensure a smooth booking process with Eiremov, it's important to correctly enter your phone number and address details. Here are some tips and instructions to help you avoid common issues.
Entering Your Phone Number
Select Your Mobile Country
When prompted to enter your mobile number, first select your country. This will automatically display the correct country code.
Enter Your Mobile Number
After selecting your country, enter your mobile number immediately following the country code. Do not leave any spaces between the numbers.
Example: If your country code is +1 and your mobile number is 1234567890, enter it as +11234567890.
Ensuring Accurate Addresses
Provide Full Address Information
Enter the complete address, including street name, building number, city, and postal code. This ensures accurate pickup and drop-off locations.
Verify Address Details
Double-check the address information for accuracy before confirming your booking. Incorrect or incomplete addresses can lead to delays or missed pickups.
